Product Technology Manager

Responsibilities

• Build and action product architectures and solution roadmaps, including the design of infrastructure necessary to support the business objectives of our stakeholders.
• Create launch programs with partners to ensure that new products and feature releases are tested before broad-scale deployment.
• Perform implementation reviews, advocate new product features and ensure the prompt and proper resolution of technical challenges.
• Ensure that technical solutions are designed in a way that enables other Analytical teams to easily access data for operational reporting and data visualization.
• Collaborate with Product Engineers to enhance core platforms and create applications using standard and Google-specific software development tools.

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 3 years of experience project managing and delivering technical solutions.
• Experience developing solution architectures for Contact Centers and customer-facing digital experiences like web or mobile applications, as well as experience with one or more programming languages (e.g., Java, Python, SQL, Go, or C++).

Preferred qualifications:

• Ability to manage ambiguity, overcome complex challenges and scale effectively across a large organization and highly distributed team.
• Ability to navigate complex business organizations, manage multiple cross-functional stakeholders and consult optimal solutions
• Excellent communication skills, with the ability to adapt messages to both technical and business audiences.