Product Support Advocate – Technical Support (Microsoft)

Job Title: Product Support Advocate (Microsoft)

Location: Hyderabad

Experience: 1+ years

Qualification: Any Graduate

Work Mode: 100% Work From Office

Shift: US / 24×7 Flexible Rotational Shifts

Joining: Immediate Joiners Preferred

Salary:

• 1+ year experience: Up to ₹5.5 LPA
• 2+ years experience: Up to ₹7 LPA

Compensation will depend on relevant experience, current CTC, and interview performance.

Job Description:

We are hiring Product Support Advocates to deliver technical support to customers for Microsoft products and services.

Key Responsibilities:

• Provide technical assistance to customers through phone, chat, and email.
• Troubleshoot issues related to Windows, Microsoft 365, Office, and Surface devices.
• Address technical incidents and respond to 'How-to' requests.
• Offer remote assistance to investigate and resolve customer concerns.
• Record and document support cases and escalate complex technical issues.
• Ensure customer satisfaction while meeting required quality standards.

Required Skills:

• Any graduate.
• Prior technical support experience.
• Working knowledge of Microsoft products and services.
• Strong English communication skills.
• Ability to troubleshoot effectively with strong analytical and customer service skills.

Preferred: Microsoft certifications and experience with remote support tools.

Contact Person: Khader – HR

Phone: 8297091110

Email: [HIDDEN TEXT]