Product Information Editor- Croesus interchange tool

Job description

Key Responsibilities

• Responsible for handling incoming feedback on the product information pages on SKF.com and turning this into insights and improved product information.
• Accountable for monitoring incoming requests via ServiceNow, KanBan planner, HotJar and similar tools and evaluate needs from customers.
• Interact with customers both directly and via SKF sales units worldwide.
• Drives continuous improvement, optimization and automation of processes related to the work.
• You use customer experience data, direct feedback and reach out to users in order to develop customer obsessed information to drive sales of SKF products.
• We have a team of knowledgeable and experienced product information managers, processes and tools to support in doing the job.
• Together with a small high-performing team you are to realize the vision to 'offer relevant product information to enable the best customer experience'.

Technical skills

• Fluency with Microsoft Office tools - especially Excel
• Experience of complex Web Content Management Systems (preferably Tridion Sites, ContentStack)

Candidate Profile:

• 3-5 years of university studies within Mechanical Engineering or similar
• 3+ years of work experience within application engineering, product development, product line management or similar
• Fluency in English, both oral and written
• Interest to collaborate with full value chain of product information (supply chain, product development & engineering and users of information)
• Documented experience of technical writing
• Experienced user of Excel, Power BI and preferably SQL databases
• Experience in working with complex IT systems (such as preferably Informatica Product 360)