Procurement Operations Specialist

Introduction

In IBM Finance & Operations, we serve as the foundation of IBM’s transformation—helping drive efficiency, transparency, and smarter decision-making throughout the business. Our teams deliver the insight and operational rigor needed to shape strategy, strengthen financial performance, and support IBM’s ability to invest in innovation and growth. This area of Finance & Operations combines analytical strength with teamwork and curiosity. You’ll collaborate with colleagues across functions and geographies, leveraging data, technology, and process excellence to build solutions that enhance performance and produce tangible, measurable impact. IBM also supports continuous learning, career growth, and a culture that respects and values diverse perspectives. Join a global team that keeps IBM advancing—while growing your own future in a fast-moving, evolving environment.

Key Responsibilities

Your role and responsibilities

• Review and oversee blocked invoices within ERP and accounts payable systems, ensuring they are resolved on time to avoid payment delays and prevent supplier escalations.
• Examine invoice exceptions such as purchase order mismatches, goods receipt discrepancies, pricing or quantity differences, and missing approvals.
  
  

Conduct three-way match reconciliation across purchase orders, goods receipts, and supplier invoices to detect and resolve discrepancies

• Manage supplier onboarding, registration, activation, and provide ongoing support through procurement systems.
• Assist suppliers with system access, electronic invoicing enablement, required documentation, and procurement-related requirements.
• Confirm supplier creation and change request accuracy, and coordinate the associated updates with Vendor Master teams.
• Keep supplier data current and ensure adherence to company policies and internal controls.
• Partner with Procurement, Accounts Payable, Compliance, and business stakeholders to resolve supplier-related issues.
• Encourage supplier adoption of Ariba and other self-service procurement tools.
• Track onboarding progress, address escalations, and achieve agreed-upon SLAs.
• Detect recurring problems and propose process enhancements or automation opportunities.
  
  

Required Technical And Professional Expertise

Required Qualifications / Experience:

• Bachelor's degree in finance, Accounting, Business, Supply Chain, Procurement, or a related field.
• Typically possesses 4 or more years of experience in Accounts Payable, Procure-to-Pay, invoice processing, or a related finance operations function.
• Experience working in SLA-driven Shared Services, BPO, or Global Delivery environments and supporting global stakeholders.
  
  

Preferred Technical And Professional Experience

• Strong understanding of supplier onboarding, vendor master data, supplier lifecycle management, procurement controls, and compliance requirements.
• Experience with Ariba, SAP, Coupa, ServiceNow, Oracle, or comparable procurement and case management platforms.
• Strong supplier relationship and stakeholder management capabilities.
• Excellent written and verbal communication, presentation, and training skills.
• Analytical mindset with experience using operational reports, performance metrics, and root-cause analysis.
• Experience supporting process improvement, automation, or digital procurement initiatives.