Procurement Operations - SME

Introduction

At IBM Finance & Operations, we serve as the essential foundation for IBM's transformation, advancing efficiency, transparency, and informed decision-making throughout the organization. Our teams deliver insights and discipline that shape strategic direction, ensure financial stability, and empower IBM to invest in innovation and growth. A career in Finance & Operations combines analytical prowess with collaboration and curiosity. You will engage with colleagues across various functions and regions, leveraging data, technology, and process excellence to craft solutions that enhance performance and yield measurable results. IBM fosters continuous learning, career advancement, and a culture that embraces diverse viewpoints. Join our global team and contribute to IBM's progress while shaping your own future in a vibrant and evolving landscape.

Your Role And Responsibilities

As a Procurement Operations Professional, your primary responsibility will be to support procurement applications and processes, along with addressing accounts payable inquiries. You will act as the primary contact for global procurement professionals and suppliers. This position necessitates a thorough understanding of IBM tools and processes, as well as the structure of global procurement.

Your Primary Responsibilities Will Include

• Provide Application Support: Address client inquiries and resolve issues related to procurement applications and processes, using problem-solving skills to identify root causes and deliver clear, accurate solutions.
• Handle Client Inquiries: Manage help requests from IBM internal clients and suppliers with courtesy and empathy, even in challenging circumstances.
• Document and Escalate Issues: Collect relevant information and prepare problem reports for escalation to Level 2 contacts, while ensuring accurate records of client interactions and issue resolutions are maintained.
• Utilize Knowledge Database: Refer to the knowledge database for guidance in addressing client questions, applying knowledge of supported procurement applications to efficiently resolve issues.
• Maintain Call Logs: Document and update call logs for each help request, ensuring precise contact information and issue documentation.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Procurement Application Knowledge: Familiarity with procurement applications and processes, including IBM tools and systems, to provide effective support and address client inquiries.
• Problem-Solving Skills: Experience with problem-solving methodologies to identify the root causes of issues and deliver clear, accurate solutions.
• Client Interaction: Background in managing client inquiries and delivering high-quality customer service, exhibiting courteous and empathetic behavior in challenging situations.
• Knowledge Database Utilization: Experience using knowledge databases to consult and apply information in responding to client questions and resolving issues effectively.
• Documentation and Record-Keeping: Experience in creating and maintaining precise records of client interactions and issue resolutions, including problem reports and call logs.
  
  

Preferred Technical And Professional Experience

• Designated Language Skills: Familiarity with additional languages beyond the primary language to assist global procurement professionals and suppliers.
• Software Specific Skills: Experience with software applications such as Excel to enhance support for procurement operations.
• Coaching and Knowledge: Experience in coaching and understanding internal clients' needs to provide effective support and resolve inquiries.