Process Trainer- BPO (Healthcare Domain)

Job Description

• Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher.
• The Candidate should be able to handle 20 - 30 Trainee batches.
• Ability to multi-task with well-developed organizational skills.
• Designing and delivering engaging training program to improve employees Product & Process Knowledge.
• The Candidate will be responsible for delivering 100% throughput in every training batches.
• Good knowledge of Quality tools / KPIs
• Good experience in Call audits & call calibarations.

Required Candidate profile:

• Minimum 1 year experience as a Trainer in Call center.
• the candidate handling any healthcare process as a trainer will be an added advantage
• Candidate must be proficient in English hindi and marathi language communication.
• Experience in handling Product, Process & Soft skill trainings in Domestic BPO
• Good interpersonal skill.
• Good in PPT & Excel..