PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Overview

Join IBM Consulting, where fostering long-term partnerships and collaborative engagements with clients worldwide is at the core of our mission. In this position, you will be part of IBM BPO within Consulting, dedicated to accelerating digital transformation through agile methodologies, process mining, and AI-driven workflows.

You will collaborate with visionaries from diverse sectors to enhance the hybrid cloud and AI journey for some of the most innovative and valuable organizations globally. Your capability to drive impactful results and facilitate meaningful change for your clients is supported by our strategic partner ecosystem and our comprehensive technology platforms, including IBM Software and Red Hat.

At IBM Consulting, curiosity and a continuous pursuit of knowledge underpin our success. In your position, you will receive guidance from mentors and coaches who encourage you to challenge conventional thinking, explore ideas beyond your immediate role, and develop innovative solutions that yield significant results for a broad client network. Our culture emphasizes growth and empathy, focusing on long-term career advancement and learning opportunities within an environment that values your unique skills and experiences.

Your Responsibilities

• Focus on Reporting, General Ledger Entries, and Intercompany Reconciliation on a global scale.
• Manage client contracts and engagements across various regions, providing operational support for process establishment, metric identification, and reporting.
• Develop and maintain senior management relationships with customers, ensuring their satisfaction.
• Exhibit thought leadership by delivering value to clients through technology and analytics.
• Create and uphold a solid tracking system for key operational indicators to aid decision-making.
• Oversee and drive all critical process parameters essential for quality in process delivery.
• Facilitate career development for team members, leaders, and managers, focusing on performance management, feedback, and training initiatives.
• Ensure comprehensive mentorship and training for team members to meet process goals and customer expectations.
• Manage overall Finance & Administration (F&A) delivery for various global regions.
• Lead transformation projects.
• Supervise the account reconciliation process and ensure adherence to policies while implementing and utilizing tools.
• Drive productivity and efficiency according to contractual obligations.
• Ensure compliance with control and policy procedures.
• Lead operational and governance discussions with clients and IBM internal partners.
• Manage Service Level Agreement (SLA) compliance and issue resolution protocols.
• Engage with the team through regular performance reviews, check-ins, and issue resolution.
• Develop backup and cross-training strategies, ensuring regular implementation and review.
  
  

Preferred Education

Master's Degree

Required Technical and Professional Skills

• At least 10 years of experience in Finance and Administration Delivery.
• Extensive experience managing all aspects of Records to Report processes.
• Ability to engage with and lead various global clients while addressing issues effectively.
• Proven track record of identifying opportunities to enhance metrics and validate data.
• Strong analytical and numerical skills.
• Excellent presentation and interpersonal abilities with flexibility in working hours.
  
  

Preferred Technical and Professional Experience

• Strategic leadership in crafting future delivery models and strategies for achieving them.
• Insight into emerging employee, industry, and Finance and Administration (F&A) trends, applying this knowledge to foster high-performance solutions.
• Passion for collaborative environments that utilize agile methodologies to inspire creative design thinking and innovation aligned with the latest market trends.
• Motivated individual capable of working independently towards defined targets/goals while approaching tasks creatively.
• Adaptable individual with strong change management skills and proven time management capabilities.
• Strong interpersonal skills that contribute to team success through achieving related outcomes as necessary.
• Up-to-date technical expertise through participation in educational workshops and reviewing industry publications.