PROCESS INNOVATION PROFESSIONAL-LEAD TO CASH

Overview

A position within IBM Consulting fosters enduring partnerships and close collaboration with clients worldwide. In this capacity, you will be a part of IBM BPO, a division of Consulting dedicated to accelerating digital transformation through agile practices, process mining, and AI-driven workflows.

You will collaborate with leaders across various sectors to enhance the hybrid cloud and AI journey for some of the most innovative and valuable companies globally. Your capability to drive impact and instigate meaningful changes for your clients is supported by our strategic partner ecosystem and our advanced technology platforms within the IBM portfolio, including IBM Software and Red Hat.

An inquisitive nature and a relentless pursuit of knowledge are essential for success in IBM Consulting. In your position, you will receive guidance from mentors and coaches who will inspire you to challenge existing paradigms, explore ideas beyond your immediate responsibilities, and devise innovative solutions that have a transformative effect on a broad network of clients. Our culture emphasizes growth and empathy, focusing on long-term career development and learning opportunities within an environment that values your unique skills and experiences.

Your Responsibilities

As an Assistant Manager – Order to Cash (O2C), you will manage Accounts Receivable by processing daily cash applications, preparing journal entries, maintaining records, and conducting general account reconciliations. Flexibility to work in shifts is required.

Key Responsibilities Include

• Analyzing receivable accounts, investigating entries, and preparing audit documentation.
• Involvement in obtaining instructions, executing Direct Debit runs, managing Direct Debit rejections, and updating Oracle.
• Investigating unapplied payments, correcting them, and ensuring proper allocation.
• Providing information regarding customer payments, refunds, and other accounts receivable inquiries.
• Ensuring compliance with client Service Level Agreements (SLA) and timelines.
  
  

Preferred Education

Master's Degree

Essential Technical And Professional Expertise

• A Commerce Graduate with at least 6+ years of experience in Order to Cash (O2C), possessing basic accounting knowledge and an understanding of various accounting principles.
• Experience in participating in team meetings to gather and share information effectively.
• Capability to meet individual and business performance metrics.
• Proven track record in achieving all baseline and project goals concerning accuracy and punctuality.
• Practical skills in enhancing cash application automation, increasing touchless cash settlements, and reducing complexity and instability in cash applications across assigned accounts.
• Previous experience in monitoring customer account statuses and evaluating cash application results against defined critical metrics, goals, and objectives.
• Demonstrated ability to create and utilize reports for analyzing relevant account information.
• Experience in collaborating and negotiating with customers, sales teams, and finance departments to drive improvements.
• Working knowledge of identifying and implementing action plans and process enhancements with guidance.
• Proven experience in developing and utilizing reports to analyze essential account details.
• Experience in collaboration and negotiation with customers, sales teams, and finance functions to achieve advancements.
• Working knowledge to identify and implement action plans and process improvements with mentorship.
  
  

Preferred Technical And Professional Experience

• Proficient in MS Office applications and any ERP software as an end-user.
• A driven individual capable of working independently towards established targets/goals.
• Ability to operate under strict timelines and participate in change management initiatives.
• Strong interpersonal skills while contributing to team efforts by achieving related outcomes as necessary.
• Enhance technical proficiency by attending educational workshops, reviewing publications, etc.