Process Expert, Operations (Fixed Term)

Job description

Job Summary:

We are looking for a dynamic and experienced professional to oversee shipping operations on a fixed-term basis (6 months). The ideal candidate will have a strong background in logistics, specifically in container maintenance and repairs, with the ability to drive operational efficiency, manage stakeholder relationships, and lead a high-performing team.

Key Responsibilities:

• Oversee daily shipping operations, ensuring adherence to key performance indicators (KPIs) and service level agreements (SLAs).
• Manage vendor and local operating center (LOC) queries, ensuring prompt resolution and high stakeholder satisfaction.
• Drive customer engagement, fostering strong relationships with LOCs.
• Lead and mentor the team, facilitating skill development and performance enhancement.
• Prepare and present weekly and monthly operational reports.
• Analyze end-to-end processes to identify inefficiencies and drive improvements.
• Implement process control measures and ensure compliance with operational standards.
• Conduct training sessions for new team members to ensure smooth onboarding.
• Drive process standardization and continuous improvement initiatives.
• Undertake ad hoc responsibilities as required.

Position Requirements:

• In-depth knowledge of operational processes in the shipping and logistics industry.
• Hands-on experience in handling dry and reefer container maintenance and repairs.
• Strong communication and interpersonal skills to manage internal and external stakeholders effectively.
• Analytical mindset with the ability to derive insights and present findings clearly.
• Self-motivated, proactive, and adaptable to changing business needs.
• Fixed Term (6 Months).