PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration with teams around the globe. In this position, you will join IBM BPO, part of Consulting, helping accelerate digital transformation through agile methodologies, process mining, and AI-powered workflows.

You will collaborate with leading experts across multiple industries to strengthen the hybrid cloud and AI journey for some of the world’s most innovative and valuable organizations. Your ability to drive measurable impact and deliver meaningful change for clients is supported by our strategic partner ecosystem and our strong technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a continuous drive to learn are central to success at IBM Consulting. You will be supported by mentors and coaches who encourage you to challenge the norm, explore ideas beyond your immediate responsibilities, and develop creative solutions that deliver groundbreaking results for a broad network of clients. Our culture of evolution and empathy focuses on long-term career growth and learning opportunities, in an environment that values your individual skills and experience.

Your Role And Responsibilities

As Senior Process Analyst – Order to Cash (O2C), you will be responsible for processing Accounts Receivable, including posting and balancing daily cash applications, preparing journal entries, filing records, and performing general account reconciliations. You should be prepared to work in shifts.

Your Primary Responsibilities Include

• Perform analysis of receivable accounts, investigate entries, and prepare audit supporting materials.
• Participate in executing instructions, running Debit processes, handling Direct Debit rejections, and updating in Oracle.
• Investigate unapplied payments, correct them, and confirm accurate allocation.
• Provide information related to customer payments, refunds, and other miscellaneous accounts receivable questions.
• Meet client SLA (Service Level Agreement) requirements and adhere to established timelines.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles.
• Hands-on expertise to improve cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across the assigned accounts.
• Prior experience monitoring customer account statuses and results related to cash application against defined critical metrics, goals, and objectives.
• Proven experience building and using reports to analyze relevant account information.
• Experience collaborating and negotiating with customers, sales field, and finance functions to drive improvements.
• Working knowledge to identify and implement action plans and process improvements, with mentorship support.
  
  

Preferred Technical And Professional Experience

• Proficiency in MS Office applications and any ERP software as an end-user.
• Self-driven individual able to work independently toward agreed targets/goals.
• Ability to work within tight timelines and have experience participating in change management initiatives.
• Active participation in team meetings to share information, with a proven capability to meet both individual and business metrics.
• Commitment to enhancing technical skills by attending educational workshops, reviewing publications, etc.