PROCESS DELIVERY SPECIALIST-LEAD TO CASH

A career with IBM Consulting offers the opportunity to develop long-lasting client relationships and collaborate closely with global partners. In this position, you will join IBM BPO, a division within Consulting dedicated to driving digital transformation through agile methodologies, process mining, and AI-enhanced workflows. You will engage with industry leaders across various sectors to enhance the hybrid cloud and AI adoption journey for some of the world's most innovative and valuable organizations. Your capacity to deliver rapid impact and foster meaningful change for clients is supported by our extensive partner network and cutting-edge technology platforms, including IBM Software and Red Hat. Success at IBM Consulting is rooted in curiosity and an ongoing pursuit of knowledge. You will be guided by mentors and coaches who will motivate you to challenge conventional thinking, explore ideas beyond your immediate scope, and develop creative solutions that generate significant impact for a broad client base. Our organizational culture emphasizes continuous evolution and empathy, focusing on long-term career development and learning opportunities within an environment that values your unique skills and experiences. Your Role and Responsibilities As a Process Associate – Order to Cash (O2C), your primary duties will involve managing order processing and receivables management. Flexibility to work in shifts is required. Key Responsibilities Include

• Coordinate activities related to the Order to Cash process
• Identify potential risks and recommend appropriate corrective actions
• Ensure compliance with SLAs and meet established deadlines

Preferred Education Master’s Degree Required Technical and Professional Skills

• Commerce graduate with a specialization in Accounts Receivable
• Experience in managing order fulfillment, collections, and cash payments
• Fundamental understanding of basic accounting principles
• Proficient in handling inquiries and executing follow-up actions

Desired Technical and Professional Experience

• Proficiency in MS Office applications
• Self-motivated and goal-oriented mindset
• Ability to meet targets efficiently
• Experience working under tight deadlines and contributing to change management initiatives
• Strong interpersonal skills and effective teamwork capabilities