PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Join IBM Consulting for a rewarding career focused on building enduring client relationships and fostering collaborative success worldwide. Within this role, you will contribute to IBM Business Process Outsourcing (BPO), a key component of IBM Consulting that drives digital transformation through agile methodologies, process mining, and AI-enabled workflows. Collaborate with industry-leading visionaries across diverse sectors to enhance hybrid cloud and AI initiatives for some of the most innovative and influential companies globally. Your capacity to deliver impactful results and facilitate meaningful change is supported by our extensive partner ecosystem and advanced technological platforms, including IBM Software and Red Hat solutions. At IBM Consulting, a culture rooted in curiosity and continuous learning empowers you to challenge conventions, explore new ideas, and craft innovative solutions. Mentorship and coaching programs are in place to nurture your growth, encouraging creative problem-solving that leads to groundbreaking outcomes for a broad client network. Our environment promotes long-term career development, emphasizing evolution, empathy, and the celebration of your unique skills and experiences. Your Role and Responsibilities: As a Process Analyst – Order to Cash (O2C), you will manage accounts receivable processes, including daily cash application posting and balancing, preparing journal entries, maintaining records, and performing general account reconciliations. Flexibility to work in shifts is required. Your Primary Responsibilities Include:

• Analyzing receivable accounts, investigating entries, and preparing audit documentation.
• Participating in netting instructions, executing Direct Debit runs, managing Direct Debit rejections, and updating Oracle systems.
• Investigating unapplied payments, correcting discrepancies, and ensuring accurate allocation.
• Providing information related to customer payments, refunds, and other accounts receivable inquiries.
• Adhering to client Service Level Agreements (SLAs) and meeting established deadlines.

Preferred Education: Master's Degree Required Technical and Professional Skills:

• Commerce graduate with 2-4 years of experience in Order to Cash processes.
• Expertise in automating cash applications, increasing touchless cash settlements, and reducing complexity and instability within assigned accounts.
• Proven success in achieving accuracy and timeliness goals, meeting individual and organizational metrics, and collaborating with customers, sales teams, and finance departments to drive improvements.
• Hands-on experience in optimizing cash application automation, maximizing touchless cash processing, and minimizing account complexity and instability.

Preferred Technical and Professional Experience:

• Proficiency in MS Office suite and ERP systems as an end-user.
• Self-motivated with a strong drive for achievement.
• Effective at meeting targets and working under deadlines.
• Ability to adapt to change management processes and contribute positively to team dynamics with excellent interpersonal skills.