PROCESS DELIVERY SPECIALIST-HUMAN RESOURCES OPERATIONS

Overview

A career with IBM Consulting fosters enduring partnerships and collaborative engagements with clients worldwide. In this position, you will be part of IBM BPO, a division of Consulting that propels digital transformation through agile practices, process mining, and AI-driven workflows.

You will collaborate with forward-thinking professionals across various sectors to enhance the hybrid cloud and AI pathways for the most innovative and esteemed organizations globally. Your capacity to drive impact and implement significant changes for your clients is supported by our extensive partner ecosystem and our powerful technology solutions within the IBM portfolio, including IBM Software and Red Hat.

A spirit of curiosity and a relentless pursuit of knowledge are fundamental to thriving in IBM Consulting. In this role, you will have access to mentors and coaches who will inspire you to question the status quo, explore concepts beyond your immediate responsibilities, and devise innovative solutions that yield transformative effects for a broad array of clients. Our culture emphasizes growth and empathy, focusing on long-term career advancement and learning opportunities in an environment that recognizes and values your unique talents and experiences.

Your Responsibilities

Individuals in this specialization should possess expertise in the SAP HR Management System. This knowledge is crucial as they carry out various essential Human Resource Delivery processing activities. A strong understanding of client-specific policies is also vital for those specializing in Human Resources Delivery. If an issue arises, employees will need to engage with both upstream and downstream processes to seek resolution. A comprehensive grasp of the end-to-end HRMS System and Process will enable them to navigate these interdependencies effectively. Occasionally, employees may be tasked with system testing.

Your Key Duties Include

• Entering and processing employee data in the HR System to ensure accurate and timely information for various HR Services
• Handling complex transactions that require thorough review and eligibility verification
• Generating reports and conducting reconciliations among different reports
• Communicating with customers to address questions and issues related to compensation administration and processes
• Supplying data for any internal business controls team as needed
• Ensuring adherence to the client's established standards
• Delivering services reliant on processed employee data to fulfill the Service Level Agreement (SLA) requirements
• Offering solutions to issues raised by the contact center in accordance with established policy guidelines
  
  

Preferred Qualifications

Master's Degree

Essential Technical and Professional Skills

• Graduate or Post-Graduate (MBA in HR preferred) with 0-2 years of experience in Core HR & Issue Resolution within any International IT / ITES Company
• Strong verbal and written communication skills in English
• In-depth understanding of Core HR (excluding recruitment) processes and experience with SAP HRMS
• Proficient in MS Excel
• Capability to manage multiple, diverse priorities under time constraints to meet critical customer and financial deadlines
• Proactive in identifying potential issues and adjusting work priorities to accommodate the evolving needs of both internal and external customers; follows up diligently with key customers regarding resolutions and action plans
• Ability to analyze complex issues and scenarios to develop comprehensive, well-considered solutions that align with business objectives
• Skilled in troubleshooting and implementing changes within processes; capable of pinpointing major compliance concerns regarding travel policy and recommending actions to rectify identified exceptions; adept at analyzing and presenting travel expenditure data to optimize business benefits
• Strong collaborative skills - effectively engages with internal customers and external suppliers, positively influencing problem-solving and work process enhancements
• Exceptional Customer Service skills – able to communicate effectively with individuals at all organizational levels, with a proven ability to resolve challenging customer service issues
• High numerical proficiency with acute attention to detail
• Team-oriented – the ability to collaborate effectively within a team is essential for this role
• Excellent communication skills in English, both oral and written
• Strong knowledge of MS Excel and SAP HRMS
• Background in Core HR is essential
• Willingness to work in rotational shifts