PROCESS DELIVERY SPECIALIST-HUMAN RESOURCES OPERATIONS

Introduction

A career with IBM Consulting fosters enduring relationships and collaborative engagement with clients worldwide. In this position, you will join IBM BPO, a segment of Consulting that accelerates digital transformation through agile methodologies, process mining, and AI-driven workflows.

You will collaborate with visionaries from various industries to enhance the hybrid cloud and AI journey for some of the most innovative and valuable organizations globally. Your capacity to drive impact and effect meaningful change for your clients will be bolstered by our strategic partner ecosystem and our comprehensive technology platforms spanning the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a relentless pursuit of knowledge are essential to success in IBM Consulting. In this role, you will benefit from guidance and support from mentors and coaches who will inspire you to challenge conventional thinking, explore ideas beyond your immediate responsibilities, and devise creative solutions that lead to significant impact for a diverse array of clients. Our culture, rooted in evolution and empathy, emphasizes long-term career development and learning opportunities in an environment that values your distinct skills and experiences.

Your Role And Responsibilities

As a Senior Process Analyst – US Payroll, you will oversee the complete payroll-related activities while ensuring compliance with policies and procedures. Your main responsibilities will include:

• Processing payroll data in compliance with legal standards, IBM policies, and client requirements for personal data protection
• Ensuring timely payroll processing by sending inputs to payroll service providers and approving payrolls
• Managing the timely processing of payroll payments by requesting uploads and payment releases, uploading payroll payments into the banking system, and monitoring rejected payments
• Conducting validation of payroll inputs and reconciling output files while addressing any identified errors or discrepancies
• Overseeing compliance activities as necessary
• Handling activities related to electronic payslips
• Communicating any risks associated with the payroll process or deadlines following established escalation paths
• Collaborating with employees, clients, payroll stakeholders, or third-party providers to process payroll data and ensure accurate and timely payments
• Reporting the status of the payroll cycle in a timely and precise manner
• Supporting year-end processes or other country-specific procedures unrelated to the monthly payroll cycle
• Initiating and actively participating in continuous improvement efforts or enhancements to processes and/or tools using existing change management channels
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• 2-3 years of experience in payroll operations within any International IT / ITES Company
• Strong verbal and written communication skills in English
• Proficient in MS Excel and MS Word
• Ability to anticipate potential issues and adjust priorities to meet the shifting demands of both internal and external customers; proactively follows up with key clients on resolutions and action plans
• Capability to analyze complex issues and scenarios, developing comprehensive, well-considered solutions that align with business needs
• Collaboration Skills - Effectively engages with internal customers and external suppliers, positively influencing others in problem resolution and work process enhancements
• Exceptional Customer Service abilities - capable of communicating effectively with individuals at all levels within the organization.
• Skills to resolve challenging customer service situations
• High level of numerical aptitude with keen attention to detail; teamwork is essential in this role
  
  

Preferred Technical And Professional Experience

• Proficient in MS Office applications.
• Strong oral and written communication skills in English.
• Self-motivated and driven to achieve targets efficiently.
• Proven ability to analyze complex data, paired with strong interpersonal and organizational capabilities.
• Commitment to enhancing technical skills through educational workshops, reviewing relevant publications, etc.