Process Associate - R01563889

Key Responsibilities

• Manage customer orders through SAP ensuring accurate, timely, and error-free processing within the order-to-cash cycle
• Handle customer queries and issues via email, chat, and ticketing systems (no voice support)
• Monitor order status and proactively communicate updates to internal teams and customers
• Coordinate with cross-functional departments such as Sales, Logistics, Finance, and Operations to resolve order-related issues
• Maintain and update accurate customer and order data in SAP and other enterprise systems
• Investigate and resolve discrepancies related to orders, pricing, billing, and delivery schedules
• Generate and analyze reports on order fulfillment, backlog, and customer satisfaction metrics
• Document standard operating procedures (SOPs) and contribute to process optimization and continuous improvement initiatives
• Support internal audits, compliance checks, and data accuracy requirements
• Ensure adherence to SLA timelines and service quality standards in a high-volume operational environment