Process Analyst Human Resource Operations - EDM

Overview

Embarking on a career with IBM Consulting means fostering enduring relationships and collaborating closely with clients worldwide. In this position, you will be part of IBM BPO, a division within Consulting that accelerates digital transformation through agile methodologies, process mining, and AI-driven workflows.

You will collaborate with industry visionaries to enhance the hybrid cloud and AI journey for some of the most innovative and esteemed organizations globally. Your capacity to drive impactful results and enact meaningful change for clients is bolstered by our strategic partner ecosystem and our comprehensive technology platforms across the IBM spectrum, including IBM Software and Red Hat.

Curiosity and a relentless pursuit of knowledge are fundamental to success at IBM Consulting. In this role, you'll be guided by mentors and coaches who will encourage you to challenge conventions, explore ideas beyond your immediate responsibilities, and develop innovative solutions that yield significant results for a broad array of clients. Our culture emphasizes growth and empathy, focusing on long-term career advancement and learning opportunities in an environment that values your unique talents and experiences.

Your Responsibilities and Duties

As a Process Analyst – EDM, you will play a crucial role in supporting both employee and business requirements to deliver exceptional HR services for staff.

Your Key Responsibilities Include

• Assist in employee lifecycle activities by managing and updating employee data in HR systems.
• Help prepare employee-related documents, including employment letters, verification letters, and other HR communications.
• Address employee requests and inquiries through ServiceNow (SNOW) under the supervision of senior team members.
• Ensure the accuracy of employee records while maintaining data quality and confidentiality.
• Monitor and fulfill assigned requests within established timelines.
• Collaborate with HR and internal teams to resolve queries related to employee data.
• Contribute to process improvement initiatives and documentation efforts.
• Interact with customers to resolve inquiries and concerns regarding compensation administration and related processes.
• Supply data as needed for the internal business controls team.
• Maintain compliance with the client's existing standards.
• Understand and comply with HR policies and regulations, responding to employee inquiries accordingly.
  
  

Preferred Education

Master's Degree

Essential Technical and Professional Expertise

• Bachelor’s degree with 1-2 years of experience in EDM within an International IT/ITES Company.
• Strong communication skills to effectively resolve challenging customer service issues.
• Proficient understanding of EDM processes (excluding Recruitment).
• Capability to troubleshoot and implement procedural changes.
• Ability to work collaboratively with internal customers and external suppliers, positively influencing problem-solving and process improvements.
• Flexibility to work Night Shifts.
• Candidates selected for this role will undergo a thorough background verification process, which may take up to 6 weeks to complete.
  
  

Desired Technical and Professional Experience

• Proficient in Microsoft Office Suite.
• Exceptional verbal and written communication skills in English.
• Self-motivated and driven to achieve results.
• Proven track record of meeting targets efficiently.
• Ability to analyze complex data, supported by strong organizational and interpersonal skills.