Problem Manager-Core

Cradlepoint is looking for a talented Problem Manager - Core who will showcase strong technology leadership skills for our Core and Cloud domains. In this pivotal role, you'll be a crucial part of our Managed Services deliveries, in accordance with the needs of the Cradlepoint Operations Engine.

What You Will Do: Key Responsibilities

• Apply your Core and Cloud domain expertise in a supportive role with the Automated Operations team.
• Develop and maintain automated solutions, as well as troubleshoot potential automation component issues.
• Strive to enhance recovery processes and service delivery methodologies.
• Reveal potential system failures by performing trend analyses.
• Contribute to Impact Analysis for changes and business requirements.
• Encourage competence development within the technical and domain support teams.

The Skills You Bring: Required Qualifications

• Cradlepoint Operations Engine - Mode Of Operations.
• Cradlepoint Customer Experience Assurance (CEA) Competence.
• Overall understanding of Automation.
• Subscriber Data Management Security.
• Lifecycle Management.
• Identity And Access Management.
• 5G Core Architecture.
• MS TOP.
• Strong Troubleshooting skills.
• Network Performance analysis and optimization.
• Database Management Systems knowledge.
• Procedure Writing expertise.
• Experience with Work Level Agreements (WLA) and Service Level Agreements (SLA).
• ITIL Framework knowledge.