Principal Software Engineer

Minimum Requirements:

• 12+ years of experience in design and development of large-scale applications
• A degree or post graduate qualification in Computer Science or Software Engineering at 2:1 or above
• Strong hands-on experience in Core Java (mandatory)
• Solid understanding of cloud platforms: AWS, GCP, and Azure
• Working knowledge of DevOps essentials (CI/CD, monitoring, containerization)
• Experience with microservices, Kubernetes, and cloud-native design
• Proven ability to mentor engineers and lead by example
• Strong problem-solving skills and experience handling customer escalations
• Exposure to SaaS product development (preferred)
• Experience in a fast-paced, distributed global environment
• Able to work independently under general direction towards predetermined longer-term goals take ownership and drive to resolution
• Evidence of suitably complex requirements which have been designed by yourself
• Ability to work as part of a matrixed team, building supportive and collaborative relationships with colleagues in order to meet Verint s objectives
• Experience of software development within a team
• Understanding of software development life cycle methodologies
• Passionate about customer success
• Curious, interested in new products and technologies
• Engages quickly, remains highly engaged regardless of frustrations and obstacles
• Motivated, eager to learn and demonstrate value, able to learn independently, researches via multiple sources and finds information as needed
• Patient, shows empathy for stakeholders who take longer to understand, happy to re-explain as required
• Demonstrable examples of good work ethic

Principal Duties and Essential Responsibilities:

• Ensuring the overarching product processes and structures are working well and that the methodology and documentation is being followed by all parties
• Manage and support with customer escalations when required to resolve complex issues and conflicts
• Lead timely and cost-effective development of product enhancements incorporating a clear vision and roadmap for the aligned engineering teams
• Distill requirements from feature level into implementation level tasks
• Take responsibility for technical implementation and decision making including the delivery of features
• Work with Technical Architect and Team Lead to define, document, and communicate a coherent feature design
• Ability to assist others throughout the team to grow key skills, and when necessary to address issues and risks.
• Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
• Provide technical leadership to less experienced members of the team - mentor, coach, continuous improvement, led by example
• Work with Technical Architect and Team Lead to define, document, and communicate a coherent feature design
• Review documentation and guides created by more junior members of the team
• Ensure design and implementation work meets the stakeholder s requirements
• Work with Product Management to understand requirements, and what benefits they give to the product
• Ensure stakeholders understand feature architecture (at the necessary level of detail)
• Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; understand evolutionary paths
• Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint support organization.