Principal Database & Exadata Cloud DBA

Key Responsibilities:

• Troubleshoot and resolve highly complex issues related to Oracle Database and Exadata Cloud environments.
• Work directly with customers to provide expert-level support and technical consultation.
• Participate in shift rotations and weekend support schedules.
• Serve as Situation Manager for critical customer incidents, ensuring timely resolution and communication.
• Contribute to product quality improvement, testing, and automation tool development.
• Participate in developing and enhancing internal AI and generative automation tools.
• Provide mentorship, training sessions, and knowledge-sharing within the team.
• Create and review Knowledge Articles, improving the My Oracle Support (MOS) knowledge base.
• Contribute to Oracle Support Database Communities through active engagement and expert insights.
• Proactively identify process improvements and best practices to enhance support efficiency.
• Consult with customers and management on advanced product use and complex deployments.
• Develop utilities, scripts, and automation to increase team productivity.