Principal Change Analyst

Business Process Analysis & Re-engineering

• Assess and analyse existing business processes to identify inefficiencies, redundancies, and bottlenecks.
• Design and implement optimized workflows using Lean and Six Sigma principles to improve efficiency and effectiveness.
• Conduct impact assessments and feasibility studies for proposed process changes.

Data-Driven Decision Making

• Use data analytics and process mapping tools to drive decision-making.
• Develop dashboards and reports to monitor process efficiency and identify further areas for improvement.

Stakeholder Management & Collaboration

• Work closely with business teams, operations, IT, and other stakeholders to understand current processes and pain points.
• Facilitate workshops and discussions to gather process improvement ideas and build consensus for change initiatives.

Project Management & Implementation

• Take end-to-end ownership of process improvement initiatives from ideation to execution.
• Define project scope, create business cases, and track key performance indicators (KPIs) to measure success.
• Ensure timely implementation of process changes while managing risks and dependencies.

Compliance & Risk Management

• Ensure that all process changes comply with regulatory and risk management requirements.
• Identify operational risks and implement control measures to mitigate them.

Your skills and experience

• 6+ years of experience in business process re-engineering within the banking/financial services domain.
• Hands-on experience in applying Lean, Six Sigma, or other process improvement methodologies.
• Strong knowledge of business process modelling, value stream mapping, and root cause analysis.
• Proficiency in process automation tools, data analytics, and workflow optimization.
• Experience in using tools such as Visio, Tableau, Power BI, or similar is a plus.
• Ability to manage multiple projects simultaneously and deliver within timelines.
• Strong stakeholder management and communication skills to engage with cross-functional teams.
• Lean Six Sigma (Green/Black Belt) or equivalent process improvement certification.
• Certifications: Agile, PMP, or PRINCE2 is a plus
• Experience in Data Management, Business Analysis and Financial Services