Principal Business Solution Designer

You could be the right candidate if you

• Have 12-15 years of business analysis experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing. At least 5 years experience in health insurance is required.
• Have end-to-end knowledge of health insurance business, distribution, products and operations processes and technology systems.
• Can understand high-level processes and can convert them into detailed business requirement documents.
• Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems.
• Are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations.
• Are a true team player, have the interpersonal skills and proven ability to collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to deliver high impact solutions.
• Can empathize well with & understand the motivations of users. o Have proven expertise in User Research, Processes for creating Personas, Customer Journey