Principal Associate IT

Key Responsibilities

• Solution Development: Design, develop, and implement BMC Helix applications, custom workflows, and automations based on business requirements.
• Integration: Integrate BMC Helix with enterprise systems and third-party applications to ensure smooth data exchange and operational efficiency.
• Customization: Customize modules, workflows, and interfaces within BMC Helix to align with specific organizational needs.
• Technical Support: Troubleshoot and resolve technical issues related to BMC Helix applications, custom workflows, and automations with minimal business disruption.
• Documentation: Maintain accurate technical documentation including design specs, testing plans, and user manuals.
• Collaboration: Engage with project managers, business analysts, and stakeholders to gather requirements, communicate progress, and deliver solutions.
• Training: Provide training sessions and support to users and IT staff on BMC Helix features and best practices.
• Continuous Improvement: Keep up-to-date with the latest in BMC Helix (especially workflows and automation) and identify opportunities for innovation and process enhancement.
• Support: Respond to and resolve application issues in accordance with SLAs; collaborate with BMC for escalated issue resolution.