Presales Consultant

Responsibilities and Duties

• Support pre-sales technical discussions
• Help define the scope of customer solutions, ensuring alignment with both technical and business goals.
• Translate complex technical concepts into clear, business-oriented language.
• Provide technical presentations, product demonstrations for prospective clients as well as conducting technical training and product training to all users
• Should be able to provide compliance, BoQ and Technical proposal preparation, end-to-end solution stitching for Tender/RFQ/RFI/RFP Specially Govt RFPs related to IP Telephony, UC and Helpdesks.
• Design technical specifications and make appropriate recommendations for RFPs as per business use cases
• Serve as technical liaison between sales, customers and engineering for pre-sales issues
• Work closely as a bridge between sales and Product team, for mapping business requirements with product capabilities
• Collaborate with product development teams to provide customer feedback and improve product offerings.
• Provide training to Partner sales teams on Neox solutions and sales best practices.
• Assist in Partner Management for the identification and analysis of potential partner opportunities and distribution channels
• Assist Support and delivery teams for successful execution of Projects and PoCs
• Perform any other / or additional duties as dictated by the needs of the business.
• Must be able to travel and carry out onsite visits as per requirement
• Support the product team in testing the functionalities or product developments in-house and provide first hand review as per the market requirements and standards.
• Designing network & security, implementation and troubleshooting experience (Hands On)., Conduct trainings programs for team and channel partners.
• Conduct webinars and technology presentations for partners to enable sales, create knowledge base articles such as FAQs, How-To(s), Technology Whitepapers and Blog, Willingness to travel to collaborating institutions, Ability to negotiate and manage multiple stakeholders to create win-win outcomes.
• Independently working in a team, with a flexible approach, problem solving skills, dynamic, with entrepreneurial spirit and flexibility to travel, Network Management, Voice, Video Management, IPPBX/Active Networking products & presales activities required., Cross team engagement, Unit.

Skills & Qualifications

• Degree in Electrical/Computer/Telecom Engineering or equivalent with atleast 2-3 years experience in SIP, VOIP, Softswitch, IMS core, NGN core, Helpdesk Solutions, Unified Communication and IP Telephony Field is mandatory
• Location:Ahmedabad
• Experience: 4+ years experience in presales
• Basic knowledge of Servers/Infrastructure/VM/Cloud
• Excellent Presentation skill, Basic understanding of DNS /Email/ Web protocols (Must).
• Excellent Documentation skills and ability to design/draft extensive solution design proposals, HLD and LLD documents.
• Excellent Team Management Skill.
• Excellent oral and written communication as well as presentation skills to support US customers.
• Creating Proposal based on the requirement
• In Depth understanding of telecom/voice technologies, solutions and services
• Excellent communications, presentation & interpersonal skills
• Good level of proficiency in written/conversational English
• Able to travel extensively and at short notice
• Possesses go-getter attitude and enjoy working in a fast paced, dynamic industry
• Candidates with existing contacts or an established customer base will have an added advantage.
• Knowledge of O/BSS, CRM and other VoIP solutions.