Policy Product Specialist, gTech Ads Customer Support

Role Responsibilities:

• Prioritize and deliver exceptional customer service, troubleshooting and resolving issues with advertisers, sales teams, agencies, and partners.
• Apply product expertise to solve complex technical issues, managing escalations and executing strategic projects.
• Analyze data to create actionable plans to address root causes of customer issues, focusing on knowledge management, operational improvements, and product adoption.
• Collaborate with cross-functional teams to improve the customer journey, resolve complex problems, and understand customer pain points.
• Mentor and lead teams, sharing insights to drive product and process improvements.
• Foster an inclusive team culture and ensure success across a globally dispersed team.

Job Requirements:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in policy, project/program management, or related roles.
• Experience working on analytical problems in a technology support environment.
• Preferred: Experience in online advertising solutions and media landscape.
• Excellent communication, stakeholder management, and problem-solving skills.