PLM Digital Operations Analyst

The Digital Operations Analyst will be responsible for providing exceptional customer service and front-line technical support for our Product Life Cycle business community, as well as other operational business systems.

Experience in a related field, although not a requirement, would be a plus, as would be a knowledge of and enthusiasm for cosmetics and skin care. We would also appreciate someone with an understanding of e-Commerce user experience and intuitive knowledge of how users interact and shop in a digital environment.

This position is based remotely in India and the candidate must be open to have flexible working hours with the expectation that they will attend meetings/have communication with teams based in USA and China time zones.

Responsibilities

• Assisting with investigating and resolving data issues, running bulk uploads, manually updating data in the application, etc
• Responding to ad hoc requests for reports or master data listings.
• Focus on Product Lifecycle business user support duties
• Work closely with the contract personnel currently providing support.
• Build relationships with the various business teams based mostly in the US and China. These teams include Product Innovation, Regulatory, US Sourcing and Packaging, China R&D, Quality, Sourcing, New Product Development, and Packaging.
• Effectively communicate with senior management level business users.

Qualifications/Requirements

• Exposure to Product Life Cycle user communities such as Product Development and Sourcing teams, Innovation teams, Product Packaging, R&D, Regulatory, etc.
• Experience with Product Bill of Materials (BOMs), SKUs, Launch campaigns, etc.
• Must have excellent communication and people skills, with the ability to collaborate effectively with internal teams and external partners.
• Must have the ability to simultaneously manage a large and diverse number of tasks and issues with a high degree of accountability and professionalism.
• Must demonstrate the ability to perform work independently in a remote environment, and demonstrate solid organizational skills
• Must have strong analytical skills with the ability to interpret data, identify patterns, and draw meaningful conclusions.
• Must demonstrate proficiency in using Product Life Cycle and related software tools, and data analysis tools.