Phones Officer Noida

• Be the best for our customers by- Displaying complete onus to customers queries / problems
• Delivering service with requisite courtesy and accuracy
• Adhering to product and process requirements, with nil errors
• Escalating customer issues to the right internal stakeholders
• Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
• Ensure process efficiency and effectiveness by
• Complying to service and sales guidelines
• Achieving Call Quality targets
• Resolving customer queries at the first instance of contact, with minimum call handling time
• Graduate or Post graduate from a recognized institution.
• 0- 5 years relevant role in voice customer servive.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Proficiency in systems related to Banking transactions and services.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.
• Ability to handle pressure and meet deadlines.
• Ability to successfully work as a part of a team.
• High sales orientation to meet the sales targets consistently.
• Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.