Personal Banker

Job description

Responsibilities1. Account Opening & Maintenance:

Run the processes for account opening, account maintenance & account closure related formalities as per YBL process

Handle customers' enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.

Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)

Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required

Maintain strict vigilance on the quality of forms and documentation provided

Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.

2. Transactions Related:

Ensure proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer.

Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations

Ensure strong monitoring of all transactions

3. Service & Quality:

Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.

Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency

Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.

Play a pro-active role in new products, processes or systems roll out impacting the clients

Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.

Ensuring collection of CSS forms on periodic basis and sent to NOC.

Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.

4. Audit & Compliance:

Responsible to follow all process, policies as per guidelines & audit rating of the branch

Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective

Attend to any audit findings and resolve them immediately as applicable

5. Others:

Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office

Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL.

Manage Local Vendors /agency relationships to ensure smooth execution of transaction

Responsible for Branch upkeep & maintenance and control over the cost

Must be thorough with banking processes, regulations & guidelines across

retail products.

Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets

Expected CandidateAgeMinimum 21 to Maximum 28 years

Profile

Education:

Graduate, (Post Graduate preferred)

AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage

Past Experience:

1-6 years of work experience in Banking or Financial Services

Other Aspects /

Skills:

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Should be very proficient with use of Banking Software Systems

Should score at least 6 on 10 in proficiency with MS Excel and Communication skills

Overall Personality Must be Good & befitting the stature of the role

Must be a person who has strong sense of personal accountability, takes initiative & has tremendous positive energy/enthusiasm

Ability to balance various priorities & accomplish multiple tasks in parallel