Walkin Date & Timing: 23rd Jan – 12PM to 1:30PM

Location: WTW Global Delivery and Solutions India Private Limited l

iTHINK Techno Campus, 7th Floor, A&B Wing, Off Pokhran Road No. 2, Close to Eastern Express Highway l

Thane (West) – 400 607

Principal Duties/Responsibilities

KPI Management

• Communicate effectively with client/members via the emails/letters.

• Consistently provide a quality customer experience to clients/members.

• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.

• Deal with queries and requests by the use of standard letters and reference to procedures.

• Recognise and escalate potential problem and potential complaint cases.

• Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.

• Seek clarification where errors are made.

• Monitor own workflow to ensure service levels are achieved.

• Prioritise and manage own workload and maintain a rolling schedule of objectives.

• Accurately perform manual calculations.

• Know and live the firm's values.

Operations Management/Operational Effectiveness

• Participate and contribute in team huddles.

• Proactively support key initiatives that have been delivered to implement change.

• To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.

Relationship management

• Assist the wider team in more complex / project work when required.

• Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.

• Understand your role within the team.

• Support colleagues for holiday cover and workload peaks.

• Update and maintain skills matrix.

Experience: 6 Months to 8 Years

Work location: Ithink, Thane

Shift Timing: 6:30AM to 3:30PM & 1:30PM to 10:30PM

Skills: Excellent communication (Verbal & written), experience in either Pension/Insurance

Qualification: Graduation (No gaps/distance learning/drops/ATKT's)

Notice period: Immediate joiners preferred

Pensions Administrator