Key Responsibilities:

Patient Engagement:

Welcome patients and assist them in the waiting area, ensuring a comfortable and pleasant experience.
Build strong, trusting relationships with patients and their families during their visits.
Engage proactively with patients to gather feedback, testimonials, and suggestions for service improvement.

Testimonial and Feedback Collection:

Capture high-quality video testimonials and photographs of patients and their families, highlighting their orthodontic journey.
Record patient feedback and suggestions after their treatment or during their visit.
Ensure that all testimonials and media are collected with proper consent and securely stored for marketing use.

Communication and Presentation:

Maintain a professional, approachable, and courteous demeanor at all times.
Communicate effectively with patients to represent the clinic's values and enhance the overall patient experience.
Coordinate with the marketing team to share feedback, photos, and videos for promotional purposes.

Customer Service Excellence:

Address patient inquiries, feedback, or concerns promptly and empathetically.
Collaborate with clinic staff to ensure smooth patient flow and a seamless experience throughout their visit.
Act as a bridge between patients and clinic management to ensure satisfaction and loyalty.

Qualifications & Skills:

Bachelor's degree in any discipline, preferably in Communications, Hospitality, or Healthcare Management.
Excellent communication skills in English and Hindi; proficiency in Telugu is an added advantage.
Presentable and professional appearance with a friendly, approachable demeanor.
Prior experience in a customer-facing role (e.g., healthcare, hospitality, or customer service) preferred.
Basic photography and videography skills (mobile-based).
Strong organizational skills and keen attention to detail.
Ability to work both independently and collaboratively in a fast-paced environment.
High levels of empathy, patience, and emotional intelligence when interacting with patients and families.

Patient Relationship Executive