PATIENT RELATIONSHIP EXECUTIVE

Vijaya Diagnostic Centre P. Ltd. is looking for PATIENT RELATIONSHIP EXECUTIVE to join our dynamic team and embark on a rewarding career journey 1. Patient Interaction & Support:

• Greet and assist patients at the front desk or over the phone.
• Handle patient inquiries, schedule appointments, and confirm bookings.
• Guide patients regarding hospital policies, procedures, and services.
• Address and resolve patient concerns, ensuring a satisfactory experience.

2. Patient Coordination & Follow-ups:

• Coordinate with doctors, nurses, and other departments for patient needs.
• Follow up with patients for appointment reminders, test results, and feedback.
• Maintain patient records and update them in the system as required.

3. Customer Service & Patient Satisfaction:

• Ensure a compassionate and patient-friendly environment.
• Collect and analyze patient feedback to improve services.
• Assist in resolving grievances and escalate unresolved issues to higher management.

4. Billing & Documentation:

• Assist patients with billing inquiries and payment processing.
• Verify insurance details and facilitate smooth transactions.
• Maintain accurate and confidential patient records.

5. Compliance & Quality Assurance:

• Ensure adherence to hospital policies, protocols, and confidentiality guidelines.
• Keep up to date with industry best practices to enhance patient care services.

Role: Claims Executive

Industry Type: Medical Services / Hospital

Department: BFSI, Investments & Trading

Employment Type: Full Time, Permanent

Role Category: General Insurance

Education

UG: Any Graduate

PG: Any Postgraduate