Patient Care Executive

Greetings from Vijaya Diagnostic Centre,

We are looking for PRE (Patient Relationship Executive) for Hyderabad & Bangalore

Roles and Responsibilities:

• Guide the customer for the required services and ensure their comfort in all the processes.
• Check patient readiness for requested tests. Like adequate fasting and etc
• Q-Line Management, Managing Token System for comfort of customers at billing counters
• Helps the customers in selecting packages for different tests and explains them about precautions and timings
• Ensure that all the customers are guided properly to undergo the tests within specified time
• Ensures that Collected samples reaches to the central laboratory as per the Existed Logistics route plan.
• Follow-up on samples dispatched with the processing center
• Keep a tab on report delays if any and promptly inform the concerned about the same
• Arrange for home delivery of MRI/CT/NM reports for patients convenience
• Collaborate with other branches in case of emergency service breakdowns, to transfer patients with minimum fuss

Support billing desk during staff shortage

Role: Other Hospital Staff - Other

Industry Type: Medical Services / Hospital (Diagnostics)

Department: Healthcare & Life Sciences

Employment Type: Full Time, Permanent

Role Category: Other Hospital Staff

Education

UG: Any Graduate