Partner engagement Desk specialist

Partner Programme Expertise:

• Become an expert on Avalaras partner programme, understanding its structure, benefits, and requirements and educate partners.
• Expertise with partner portal (PRM) and Salesforce (CRM).
• Responsible for adherence to programme policy, guidelines, processes.

Partner Portal Navigation:

• Assist partners in navigating our partner portal.
• Troubleshoot any portal-related issues and escalate technical problems.
• You provide general account management support to partners (commissions, contract, account provisioning).

Responsiveness:

• Responsiveness to partner inquiries and requests with accuracy.
• Engage with partners to gather feedback and identify opportunities for improvement.
• Help facilitate responses from teams on partner requests/inquiries.
• Assessment requests to identify critical or blocking issues which are addressed quickly.

Communication:

• Project manage partner-related tickets/requests routed to the Avalara teams and coordinate with stakeholders.
• Build relationships with stakeholders across the Avalara organisation.
• Facilitate communication between partners and teams to address partner inquiries.

Documentation and Reporting:

• Maintain accurate records of partner interactions, issues, and resolutions.
• Create reports and insights on partner feedback and requirements.
• Provide updates to teams.

Train and Support:

• Develop training materials and resources to help partners.
• Offer ongoing support to partners as they navigate compliance-related challenges.

What Youll Need to be Successful

• Bachelors degree in business, marketing, or a related field.
• Expertise with a customer-facing, in a technology or software company.
• Project management skills.
• Expertise with Partner Relationship Management (PRM), Customer Relationship Management (CRM), and issue tracking applications.
• Salesforce and Jira working knowledge.