An Order Support Specialist plays a critical role in Ahead s Opportunity to Cash process
They will be responsible for tracking the status of orders with our vendors and distributors and gathering critical information for our customers regarding delivery of procured goods
An OSS will work with Ahead s Client Operation Specialis and Procurement and Logistics specialists to update, escalate and inform sales, finance and the customer with information such as shipping details, tracking information, and Proof of Deliveries
This information will be accessed through various vendor portals and tracking tools and email inquiries
The information will then need to be populated into specific objects and fields in SFDC

Duties/Responsibilities:

Operations

Track shipments and update SFDC
Maintain good working relationships with our vendor partners and internal customers
Deals with sales issues as they arise
Interact with sales reps, client operations specialist and P&L Specialist to answer questions
Respond to inquires from finance using shared reports, SFDC Chatter and email
Identify and suggest opportunities to improve efficiencies
Assist team members with special projects as needed

Education and Experience

Associates or Bachelor s degree preferred in Business Administration or other related area (Accounting, Communications, Finance, etc.)
Entry level or a few years of experience of Operations, Sales Administration, Finance or Sales Support in the Technology industry.

Knowledge, Skills, Abilities

Effective verbal and written communication
Independent, self-starter, effective team player
Organizational and Time Management skills
Positive attitude
Strong trouble shooting & problem solving skills
Salesforce.com experience
Office 365 proficiency
Experience in a fast-paced sales and technology environment
Work effectively and efficiently under pressure; Proven ability to meet difficult deadlines especially during peak, fast paced periods

Order Support Specialist