Order Management Analyst

Key Responsibilities:

• Deliver exceptional customer service while ensuring timely and complete shipments.
• Address and resolve all customer service inquiries promptly and in line with the established SLA.
• Actively participate in enhancing the "Cash Cycle" process by offering innovative ideas and support.
• Adhere strictly to internal control protocols.
• In specific markets, Customer Service teams will also oversee logistics activities, focusing on achieving OTIF. Ensure that Key Performance Indicators meet target goals.
• In certain markets, Logistics Advisor responsibilities may include managing relationships with 3PLs, fostering collaboration between Supply Chain and Customer Service, correcting invoices, and reconciling stock.
• Deliver outstanding customer service to enhance satisfaction levels and facilitate the seamless onboarding of new EDI customers.
• Manage orders, including EDI processes (Idoc corrections, and resolving EDI-related issues).
• Address all incoming requests and inquiries from customers.
• Collaborate with internal teams and other business units to continuously enhance service levels and strive for excellence in a competitive market.
• Ensure effective communication between the Company and its customers.
• Aim to maximize customer satisfaction and ensure accurate order entry.
• Be flexible in working various shifts.
• Possess the ability to manage work pressure during peak times.

Qualifications:

• Prior experience in customer service and order management is preferred.
• Excellent communication and problem-solving abilities are crucial.
• Familiarity with EDI ordering and logistics management is a plus.

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