Oracle Fusion Cloud SCM Procurement Functional - Principal Consultant

Key Responsibilities:

• Incident Management:
• Troubleshoot and resolve functional and technical application issues.
• Prioritize and escalate business-critical issues, liaise with Oracle Support.
• End-User Support Enablement:
• Respond to user queries and provide guidance on navigation and results interpretation.
• Conduct training sessions and knowledge sharing for business users.
• Configuration Administration:
• Maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security).
• Support minor changes and regression tests during quarterly updates.
• Service Request (SR) Management:
• Draft, log, and manage SRs with Oracle Support.
• Monitor patch/bug progress and communicate status to business stakeholders.
• Release Patch Readiness:
• Analyze impact of quarterly updates, perform sandbox pretesting.
• Coordinate/regress UAT testing after updates.
• Integration & Data Flow Support:
• Monitor inbound/outbound integrations, APIs, file flows, and OIC/OFS.
• Collaborate with IT/integration partners to resolve issues.
• Documentation & Knowledge Base:
• Maintain FAQs, quick guides, process manuals, and support documentation.
• Customer Experience:
• Advocate for users, collect feedback, recommend enhancements.
• Compliance & Best Practices:
• Ensure data privacy and compliance with Oracle and customer requirements.
• Promote SaaS best practices (configure > extend > customize), minimizing customizations.