Oracle Exadata Database Machine – TSE Expert

• Resolve incidents and problems across Oracle Exadata Database Machine environments.

• Implement Requests for Change (RFC) and support change management processes.

• Perform root cause analysis for critical database and system issues.

• Collaborate with vendors and internal teams for issue resolution.

• Maintain and update knowledge base articles for troubleshooting and support.

• Ensure operational stability of enterprise database systems.

• Support database performance tuning and troubleshooting activities.

• Engage in cross-team collaboration for incident resolution and service improvement.

• Follow IT service management processes and best practices.

• Provide support for Oracle Database Administration activities when required.