OPS-CS / KYC Professional

OPS-CSG (Operations Customer Service Group)

• Serve as the primary point of contact for internal and external customer inquiries.
• Manage and resolve escalations by coordinating across departments.
• Ensure compliance with operational policies and regulatory requirements.
• Monitor workflows to ensure timely processing of transactions and service requests.
• Prepare and analyze operational reports to identify and address performance gaps.
• Implement process improvements to enhance service delivery and operational efficiency.
• Provide training and guidance to team members on standard operating procedures and tools.

KYC (Know Your Customer)

• Conduct customer due diligence, including identity verification and risk assessment.
• Review and analyze documentation to ensure compliance with AML regulations.
• Monitor and update customer profiles based on changes in risk or regulatory requirements.
• Collaborate with compliance teams to address discrepancies and ensure audit readiness.
• Maintain detailed records of KYC activities for regulatory reporting purposes.
• Identify and escalate potential red flags or suspicious activities.
• Support the design and implementation of improved KYC processes and systems.