Operations Oversight Specialist

• Oversee incident and problem management processes to ensure timely resolution and minimize impact on operations.
• Manage outsourced service providers to ensure they meet performance and SLA s.
• Provide oversight on customer support and other operational functions to ensure high-quality service delivery.
• Ensure the organization remains compliant with regulatory guidelines such as EBA, DORA, RBI, MAS, NYDFS, BSP, and others.
• Extensively collaborate with internal teams to develop and implement operations oversight policies and procedures as per regulatory requirements.
• Prepare and present reports on operations oversight and risk management to senior management.
• Stay updated on industry trends and regulatory changes related to operations oversight and risk management.

Qualifications:

• Bachelors degree in a related field. Advanced degree preferred.
• Minimum of 7 years of experience in operations oversight, incident and problem management, or related fields.
• Strong understanding of regulatory guidelines and compliance requirements.
• Excellent analytical and problem-solving skills.
• Ability to communicate effectively with stakeholders at all levels.
• Proficiency in incident and problem management tools and methodologies.
• Strong organizational and project management skills.

Skills and Competencies:

• Strategic thinking and decision-making.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a high level of accuracy.
• Ability to manage multiple priorities and meet deadlines.
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