Operations Executive / Manager – Mall Operations & Facility Management
Job Description
Title: Operations Executive / Manager – Mall Operations & Facility Management
Location: Gurgaon
Experience: Minimum 2-5 years of relevant experience in Operations Management, Facility Management, Mall Management, Property Management, or related fields.
About the Role:
Operations Manager to oversee the day-to-day operations of our commercial and retail destination in Sector 92, Gurugram. The successful candidate will play a key role in ensuring seamless operations, effective stakeholder coordination, high facility standards, and an exceptional customer and tenant experience.
Key Responsibilities:
Operational Management:
- Manage and supervise daily operations of the property to ensure smooth functioning.
- Monitor and maintain operational efficiency across all facility functions.
- Ensure adherence to company policies, standard operating procedures (SOPs), and safety regulations.
Tenant & Stakeholder Management:
- Serve as the primary point of contact for tenants regarding operational matters.
- Build and maintain strong relationships with tenants, vendors, contractors, and service providers.
- Address tenant concerns promptly and ensure effective resolution of operational issues.
Facility & Service Management:
- Oversee housekeeping, security, parking management, and maintenance activities.
- Coordinate with technical teams for electrical, HVAC, plumbing, firefighting, and other facility-related requirements.
- Conduct regular inspections to ensure cleanliness, safety, and compliance standards are consistently maintained.
- Monitor vendor performance and ensure service delivery meets agreed standards.
Reporting & Compliance:
- Prepare and submit operational reports, MIS, and other relevant documentation.
- Maintain records related to facility management, maintenance schedules, and compliance requirements.
- Ensure compliance with statutory regulations, safety norms, and company guidelines.
Event & Operational Support:
- Support the execution of mall events, promotional activities, and operational initiatives.
- Coordinate with internal and external stakeholders to ensure smooth event operations.
Eligibility Criteria:
- Graduate in any discipline from a recognized university.
- Minimum 2-5 years of relevant experience in Operations Management, Facility Management, Mall Management, Property Management, or related fields.
- Strong communication, coordination, and stakeholder management skills.
- Excellent problem-solving abilities and leadership capabilities.
- Proficiency in MS Office and operational reporting.