Operations Excellence Manager, Global Vendor Operations, YouTube

Responsibilities

• Scope and drive cross-organizational projects, programs and improvement efforts to solve operational challenges impacting YouTube Trust and safety. Manage cross-functional relationships and workstreams across Trust and safety organization to execute projects that improve operational efficiency and efficacy.
• Define and execute operating processes and tools to manage reviewer operations. Identify challenges and issues across the organization, creating programs and/or processes to solve them. Drive high-level progress on roadmap and manage large dependencies and blockers.
• Set up cadence for workstreams and communications flow to raise and address blockers, ensuring mitigation is in place when needed.
• Oversee team-wide and executive communications, including weekly executive leadership updates.
• Work with the vendor partners, scaled operations and cross-functional teams to develop and maintain a list of process efficiency and effectivenes. Serve as a point of contact for various work efforts.

Minimum qualifications:

• Bachelor's degree in Computer Science, Mathematics, Statistics, Engineering, related discipline or equivalent practical experience.
• 7 years of experience in operations program management domain.
• Experience with SQL and analyzing data sets to drive decision making.

Preferred qualifications:

• Experience with scaled operations and or/operational roles in trust and safety.
• Experience using data analysis to drive decision making.
• Experience in Process Improvement/Lean six sigma.
• Ability to manage ambiguity and, adapt and lead through dynamic environments.