Operations Buyer & Tactical Buyer

Introduction

At IBM Finance & Operations, we are integral to IBM's transformation, fostering efficiency, transparency, and informed decision-making across the organization. Our teams deliver the insights and discipline that shape strategic direction, uphold financial robustness, and empower IBM to channel investments into innovation and growth. A career in Finance & Operations blends analytical expertise with teamwork and inquisitiveness. You will collaborate with colleagues from various functions and regions, leveraging data, technology, and process excellence to develop solutions that enhance performance and yield measurable results. IBM is committed to continuous learning, career advancement, and cultivating a culture that appreciates diverse viewpoints. Join us and contribute to a global team that propels IBM forward while also advancing your own career in a vibrant and evolving environment.

Your Role And Responsibilities

As a Procurement Operations Specialist, you will offer support for procurement applications and processes, alongside addressing accounts payable inquiries, acting as a primary contact for global procurement professionals and suppliers. This position necessitates a robust understanding of IBM's tools and processes, as well as the organizational framework of global procurement.

Your Primary Responsibilities Will Include

• Provide Call Center Support: Address incoming calls and emails, managing help requests from IBM internal clients and suppliers, while maintaining high standards of professional call management.
• Resolve Problems and Answer Questions: Identify the root causes of system inquiries, offer solutions or escalate to Level 2 contacts, and systematically document issues and resolutions in a call log.
• Utilize Knowledge Database: Refer to the knowledge database for assistance in answering client inquiries and apply knowledge of supported procurement applications to troubleshoot issues.
• Document and Track Issues: Maintain a call log for each help request, ensuring accurate contact details and comprehensive issue documentation.
• Provide Regular Feedback: Keep clients informed about the status of their tickets, delivering timely updates and resolutions.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, encompassing procurement applications and accounts payable systems.
• Understanding of Organizational Structure: Insight into the organizational structure of global procurement, including specific roles and responsibilities.
• Experience Working with Call Centers: Familiarity with call center operations, encompassing professional call handling techniques and protocols.
• Basic Problem-Solving Skills: Capability to identify the root causes of system inquiries and accurately document issues and resolutions.
• Familiarity with Knowledge Databases: Experience with knowledge databases and their use in addressing client inquiries.
  
  

Preferred Technical And Professional Experience

• Designated Language Skills: Proficiency in specified languages to communicate effectively with global procurement professionals and suppliers.
• Software Specific Skills: Acquaintance with software applications such as Excel to assist in procurement operations and data analysis.
• Coaching and Client Requirements: Awareness of internal client requirements and the ability to provide tailored support and guidance.