Operations Buyer

Overview

At IBM Finance & Operations, we play a crucial role in IBM's transformation by enhancing efficiency, transparency, and informed decision-making throughout the organization. Our teams deliver the insights and discipline necessary to steer strategy, uphold financial stability, and empower IBM to pursue innovation and growth. A career in Finance & Operations involves blending analytical expertise with teamwork and curiosity. You will collaborate with colleagues across various functions and regions, leveraging data, technology, and process excellence to develop solutions that enhance performance and produce measurable results. IBM fosters continuous learning, career advancement, and a culture that appreciates diverse perspectives. Join us to be part of a global team that propels IBM forward, while also shaping your future in a vibrant and ever-evolving environment.

Your Responsibilities

As a Procurement Operations Specialist, you will assist in procurement applications and processes, along with addressing accounts payable inquiries. This position acts as a central point of contact for global procurement professionals and suppliers, ensuring comprehensive support for both the procurement organization and client entities.

Your Key Responsibilities Will Include

• Provide Call Center Support: Address incoming calls and emails, delivering high-quality support and resolving inquiries related to procurement tools and processes. Efficiently document clear and precise help requests from IBM internal clients and suppliers.
• Problem Resolution and Escalation: Collect relevant information regarding issues, create problem reports, and escalate to the appropriate Level 2 contact when necessary. Keep clients informed about the status of their tickets.
• Maintain Accurate Records: Document every help request in a call log, ensuring accurate contact details are recorded and that problems/questions are thoroughly documented.
• Utilize Knowledge Database: Refer to the knowledge database for assistance in addressing client inquiries, and apply understanding of supported procurement applications to resolve issues.
• Deliver High-Quality Service: Exhibit courteous and empathetic behavior in client interactions, demonstrating professional call handling skills and adhering to high-quality standards.
  
  

Preferred Education

Bachelor's Degree

Essential Technical And Professional Skills

• Familiarity with Procurement Tools: Acquainted with IBM procurement tools and processes, including procurement applications and accounts payable systems.
• Experience with Call Centers: Knowledge of professional call handling techniques, including effective communication, problem identification, and conflict resolution.
• Understanding of Organizational Structure: Basic knowledge of the global procurement organizational structure and its interactions with internal clients and suppliers.
• Problem-Solving Familiarity: Exposure to problem-solving methodologies, including information gathering, report generation, and escalating issues to higher-level contacts.
• Basic Software Proficiency: Competence in software applications, such as Excel, and the ability to effectively use knowledge databases for support.
  
  

Preferred Technical And Professional Background

• Language Skills: Proficiency in additional languages may enhance communication with global clients and suppliers.
• Advanced Software Skills: Familiarity with software applications beyond Excel, such as other Microsoft Office tools, may be beneficial in utilizing knowledge databases and resolving client issues.
• Procurement Application Expertise: Comprehensive understanding of supported procurement applications and their functionalities may improve problem-solving capabilities and enhance the quality of client support.