Opening For International BPO

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers based on their needs and preferences.
• Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.
• Maintain records of all interactions with customers using CRM software
• Collaborate with internal teams to resolve complex issues that require escalation.

Desired Candidate Profile

• Experience in an international BPO environment handling customer support operations.
• Excellent communication skills in English language (spoken & written).
• Strong interpersonal skills for effective interaction with customers from diverse backgrounds.
• Convincing power to handle objections and negotiate deals when necessary.