Onboarding Specialist- Mid Market Success

In this role, you will be responsible for making a strong first impression on our clients during the first weeks and months of their onboarding journey and exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent's software

• Onboarding Specialists spend 75 percent of the day assisting clients on the phone and/or via email, in addition to other special products and daily activities
• The ideal candidate should be extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment
• We're looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service
• Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems

In This Role, You Will:

• Initiate a successful customer journey by understanding client goals and translating that knowledge into event and account setup
• Conduct a re-onboarding when appropriate for existing clients
• Conduct personalized web-based training for new Cvent users
• Demonstrate detailed product knowledge when assisting clients both on the phone and via email
• Drive platform adoption and offer best practice tips through completion of the client's onboarding experience

Heres What You Need:

• Bachelor's degree with strong academic credentials
• Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• Excellent communication skills (verbal and written)
• Excel at developing relationships over the phone and in person
• Strong business acumen, ethics and high integrity
• Strong product knowledge of the Cvent Event Platform