Onboarding Specialist, Cvent Event Diagramming

Implement custom installations of HC Products for new and existing customers under tight timelines

• Engage with clients to implement their order, determine client action items, set expectations on timing of deliverables, and provide phone assistance and guidance during the installation process
• Review design work and documentation for client approval
• Contribute to low customer time to adoption through Onboarding and Training
• Work closely with Product Managers to share real time feedback for enhancement of proprietary tools
• Uncover and source opportunities for additional revenue through Professional Services

Here's What You Need:

• Excellent communication skills in English (verbal and written)
• Customer centric focus – desire to surprise and delight customers in daily interactions
• Ability to proactively seek out customers to ask the right questions to set them up for success while managing their expectations and seamlessly moving projects in and out of your queue
• Must be intellectually curious and have a knack for getting to the bottom of customer issues to provide solutions-oriented customer service
• Desire to continuously improve yourself and learn new skills
• Ability to identify and escalate customer trends
• Exhibit strong personal initiative and independence to take full ownership of role
• Deadline-oriented and very comfortable working in a fast-paced and open/flexible environment to focus efforts and drive results on behalf of customers
• General understanding and/or experience with other Cvent tools is a plus