Onboarding specialist

Key deliverables:

1. Resolve account and transaction-related customer queries
2. Ensure adherence to process guidelines for customer interactions
3. Identify and escalate issues to relevant internal teams
4. Recommend improvements to enhance customer experience

Role responsibilities:

1. Handle queries via phone and digital channels with integrity
2. Educate customers on PhonePe products and services
3. Meet daily productivity and quality metrics
4. Collaborate cross-functionally for swift issue resolution