UJUjjivan Small Finance Bank
Officer-Collection Phone Banking
Bangalore ₹1-4 LPA Posted 8 Jul 2025
FULL TIME
Negotiation
Active Listening
Verbal Communication
Empathy
Problem-solving
Job Description
- Call customers to make payment.
- Call Branch staff and follow up on Unrecovered cases
- Meet the collection target set by the Unit
- Maintain proper call records
- Update the status or details of the call in the software
- Maintain MIS of the calls done and data shared with teams
- Escalate critical issues to Manager
- Ensure that Customers are treated well during the call
- Customer (Both Internal & External)
- Provide splendid customer services to customers in a friendly and courteous manner at all times
- Have sufficient knowledge about the banking products and services.
- Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Inform and educate customers on alternative/ digital channels of bank such as Internet & Mobile Banking
- Provide information to customers on their EMI amount and pending dues.
- Ensure that customers' confidential information is properly protected and only used for official purposes
- Internal Process
- Ensure that minimum number of calls are handled and service metrics maintained
- Maintain call records of the calls made to customers
- Ensure that details are Updated in the Software promptly and appropriately
- Learning & Performance
- Ensure to be trained on Collections through a professional trainer
- Ensure adherence to training man-days/ mandatory training programs for self
- Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self
- Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank