Non Voice Process Executive

We are seeking a Non Voice Process Executive to join our dynamic team in India. The ideal candidate will be responsible for handling non-voice customer interactions, ensuring high levels of customer satisfaction while maintaining operational excellence.

RESPONSIBILITIES

• Process and manage non-voice customer queries efficiently.
• Ensure timely and accurate data entry and documentation.
• Collaborate with team members to meet performance metrics and deadlines.
• Support customers through email, chat, or other non-voice communication channels.
• Maintain and update customer records and databases.
• Assist in troubleshooting and resolving customer issues.
• Follow company policies and procedures while handling customer interactions.

SKILLS AND QUALIFICATIONS

• Excellent written and verbal communication skills in English.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with customer service principles and practices.
• Attention to detail and ability to maintain accuracy in data entry.
• Good organizational and time management skills.
• Ability to work independently as well as part of a team.