ET
Job Description
- Solid experience with Genesys SIP stack or other Contact Center Voice solutions
- Extensive experience with SIP, VoIP TDM co-environment
- Experience in large enterprise globally distributed Genesys deployments
- Expert knowledge of SIP, RTP, TCP/IP, NAT, WebRTC and packet analysis
- Experience with network and voice analysis tools, like NetScout, Hepic or similar tools
- Familiarity with Genesys Voice Application Troubleshooting Log Analysis
- Experience with Voice over TLS and Security Certificates is desirable
- Expert with Rules Engines, Session Management, Route Plans, and Traffic Management
- Working knowledge of Session Border Controller
- Working experience with Linux OS