Job Summary

ATS – Advanced Technical Support
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods.
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients.
Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
Contribute through trainings to upskill peers or stakeholders.

Years of experience needed –

Technical Skills:

Good experience with enterprise networking, monitoring, troubleshooting, and management tools
Experience in Networking protocols testing (HTTP, HTTPS, SNMP, Telnet, FTP, SSH, DNS, DHCP, IPV4, IPV6, TCP/IP, UDP, ARP, LLMNR, WINS)
Experience of application inter-operability testing on Access points, routers and mobiles
Proven previous professional experience conducting Packet Analysis using Wireshark or equivalent tools
Knowledge on Networking Concepts (WSD, LPD, Bonjour, Ldap, IPSec, 802.1x, Certificate management, Radius server)
Working experience in Windows, Linux & MAC OS's.
Knowledge of printing solutions
Cloud exposure
Exposure to proxy servers
Exposure to Wireshark. Run Network trace in client PC
Method for verifying open network ports.
Method for ensuring printer internet/cloud connectivity
Troubleshooting print job submission failures
Excellent verbal and written communication skills in language to be supported.
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem-solving skills.
Advanced Software and hardware knowledge of computing, storage and peripheral devices.
Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
Advanced proficiency with case management databases and tools. Superior customer service skills.
Phone and remote support experience. E-support experience, knowledge and resolution ability.

Network Test Engineer